I made a payment on a certain account, but the money still has not been received.

You need to contact the Call Center (tel. 620-101), tell them the date/time of payment, requisite number, terminal and amount.

 

I was paying for the service, and suddenly the terminal started pending - what should I do?

You need to contact the Call Center (tel. 620-101) to check the payment, tell the operator the date/time of payment, requisite number, terminal and amount.

 

If you entered a wrong number during the payment process, and this wrong number actually exists, you should contact the Call Center (tel. 620-101), tell the operator the date/time of payment, the incorrect requisite entered, the correct requisite and the amount. The payment may be cancelled during the time of consideration and if the payment amount or its part has not been used by the person on whose account the payment was made.

 

If you made a mistake during the payment process, and this incorrect number does not exist, you should contact the Call Center (tel. 620-101), tell the operator the date/time of payment, the incorrect requisite entered, the correct requisite and the amount. In case if only 1-3 digits were incorrectly entered, the payment will be transferred on the right requisite within one working day. When there is a significant difference in the requisites, the payment will be transferred by request of the client.

 

What if the bill got stuck inside of the machine?

You need to contact the Call Center (tel. 620-101). Tell the operator the time, denomination face value, and which service you were paying for. Once the bill is withdrawn, the payment will be carried out or the money will be returned to the client.

 

What is the time needed to transfer the money?

Cell phone operators, Internet service providers – instantly; cable TV - within 3 working days.

 

“Hot line" number: (0312) 62 01 01

 

To fill out the application the client must come at the branches/subranches of the bank.